At Boot Haven Shop, we are dedicated to providing high-quality, durable gear for our customers. Just as our Men’s Snake Proof Boots offer protection in the wild, and our Men’s Winter Insulated Boots and Women’s Steel Toe Work Boots safeguard against harsh conditions and workplace hazards, our Shipping & Returns policy is crafted to ensure your complete satisfaction. We want you to feel confident in every purchase, whether it’s functional footwear or unique Western Gifts.

Shipping Information

We ship globally, excluding Asia and some remote areas. Orders are processed within 1-2 business days after payment confirmation. Below are our shipping options:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery time is 10-15 business days after shipment. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, shipped via EMS. Delivery time is 15-25 business days after shipment.

Note: Delivery times may vary based on location and customs processing. Tracking information will be provided once your order ships.

Returns & Exchanges Policy

We offer a 15-day return or exchange window from the date you receive your item(s). To be eligible, items must be:

  • In original, unused condition.
  • In the original packaging with all tags attached.
  • Accompanied by the original receipt or proof of purchase.
Important Note: For health and safety reasons, we cannot accept returns on any worn footwear, including specialized safety gear like Men’s Snake Proof Boots, Men’s Winter Insulated Boots, and Women’s Steel Toe Work Boots. Additionally, personalized or custom-made Western Gifts and items marked “Final Sale” are non-returnable unless defective.

How to Initiate a Return or Exchange

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected]. Use the provided template below to include all necessary details.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorization Number and shipping instructions. Do not ship items without this number.
  3. Ship the Item(s): Pack the unused item(s) securely in the original box and mail to the address provided. We recommend using a trackable shipping service, as return shipping costs are your responsibility.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 3-5 business days.

Return & Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boot Haven Shop Customer Service,

I would like to request a [return for refund / exchange] for my recent order.

Order Number: [Your Order Number]

Product Name(s): [Name of the product(s) you are returning]

Reason for Return/Exchange: [Please provide details]

My preferred resolution is:

[ ] Refund to original payment method

[ ] Exchange for: [Product Name and Size, if applicable]

My shipping information is:

Full Name: [Your Full Name]

Email Address: [Your Email Address]

Phone Number: [Your Phone Number]

I confirm that the item(s) are unused and in their original packaging.

Thank you,

[Your Full Name]

Refunds

Timing: After we receive your return, please allow 3-5 business days for processing. Once processed, it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the new item(s).

Exchanges

If you need a different size, we gladly exchange your item, subject to availability. We will ship the new item(s) via standard shipping (DHL/FedEx) once the return is processed.

Damaged or Defective Items

We pride ourselves on quality control, but if your item arrives damaged or defective, contact us immediately at [email protected] with your order number and photos. We will arrange a replacement or full refund, including return shipping costs.

Questions?

We’re here to help! Contact our friendly customer support team:

Email: [email protected]
Address: 3416 Sherman Street, ATLANTA, US 75551