Welcome to Boot Haven Shop’s FAQ page! We’ve compiled answers to the most common questions about our rugged footwear, shipping policies, and more. Whether you’re gearing up for an adventure or preparing for a demanding workday, we’re here to help you step into confidence.

Product Information

Q: What types of boots do you specialize in?
A: We specialize in high-performance rugged footwear including Men’s Snake Proof Boots, Men’s Winter Insulated Boots, Women’s Steel Toe Work Boots, and offer Western Gifts for enthusiasts.
Q: Are your boots suitable for professional use?
A: Absolutely! Our boots are designed for gritty professionals who demand durability and protection. Our steel toe and snake proof options are perfect for demanding work environments and outdoor adventures.

Shipping & Delivery

Q: What shipping options do you offer?
A: We offer two reliable shipping methods:
– Standard Shipping ($12.95) via DHL or FedEx: 10-15 days delivery after shipment
– Free Shipping on orders over $50 via EMS: 15-25 days delivery after shipment
Q: How long does order processing take?
A: Orders are processed within 1-2 business days after payment confirmation.
Q: Do you ship worldwide?
A: We ship globally but cannot deliver to certain remote areas and parts of Asia due to logistical constraints. Contact us if you’re unsure about your location.

Returns & Exchanges

Q: What is your return policy?
A: We stand by our quality but offer a hassle-free return policy. You may return unworn boots in original packaging within 15 days of receipt.
Q: How do I initiate a return?
A: Please email us at [email protected] to start the return process. Include your order number and reason for return.

Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Do I need to create an account to purchase?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

Company Information

Q: Where is Boot Haven Shop located?
A: We’re based in Atlanta, Georgia at 3416 Sherman Street, Atlanta, US 75551, serving customers worldwide.
Q: How can I contact customer service?
A: Reach us at [email protected] for any questions about shipping, products, or returns. We’re here to help!
Still have questions? Our customer service team is ready to assist you at [email protected]. We’re committed to being your trusted partner in every step you take!

© 2023 Boot Haven Shop | 3416 Sherman Street, Atlanta, US 75551